Where we deliver and price

We have a next day delivery charge of £7.99 for mainland UK for up to 20kg. Please contact us for highlands and Islands of Scotland and further afield. We deliver our beautiful cheese by DPD, an overnight carrier. You will receive a text giving a 1 hour delivery time slot on the day of delivery.

When will it arrive

When placing your order please use the drop down calendar to select the date you would like your cheese wedding cake to arrive. We deliver Tuesday, Wednesday, Thursday and Friday. We will email you to let you know when we have dispatched your goods and when they are due to arrive with you. You will receive a 1 hour time slot via text on the day of delivery. Deliveries arrive up until 6pm on the day so please let us know as soon as possible if your package does not arrive on the specified day. It is your responsibility to inform us within 24 hours of any delivery issues so we can track your order and work our magic to ensure the problem is resolved. Please also work closely with your chosen venue if the cheese cake is being delivered direct, the venue will need to unpack the delivery and check everything has arrived safely and in good condition.

Availability

We have long standing relationships with a large number of dairies and local producers so we always have a wide range of cheese in stock. Occasionally it may be that at certain times a seasonal cheese or a more obscure cheese is not available, we will always guide you with an alternative which is even better or just as wonderful.

Cheese weights

All the cheese rounds are handmade and may weigh in very slightly under or over the listed weight. If this is the case we will up the weight on another tier to ensure the overall weight of cheese you receive is accurate and in your favour.

Packaging

We send all our cheese cakes in our environmentally friendly boxes and use recyclable bubble wrap to protect the cheese and accompaniments. We also use ice packs to keep all your cheese at a perfect temperature during delivery.

Ensuring things run smoothly

We will deliver to any UK home address, venue or place of work. If delivery is to a venue or place of work then please liaise closely with staff to ensure you are contacted when the delivery has arrived and products have been checked. Please supply us with the exact delivery address including postcode. Please include as much additional information if a property is hard to find to make sure our delivery driver can locate you. Due to our products being perishable we will ask you at the checkout for details of where to leave your order just in case you are not home to sign for the package (porch, neighbour etc). If there is no one to sign for the delivery and no instructions on where to leave the parcel then it will be returned to the nearest DPD depot and a further delivery will be made the following day.

Returns

We are obsessive about cheese and obsessive about great customer service. We work tirelessly to ensure your cheese arrives in good condition. If however upon delivery you find any items have been damaged during delivery then please make sure you contact us within 24 hours. We may need the damaged products or the cheese to be returned.

Cancellations

If you wish to cancel your order then providing the cheese has not been dispatched or specially ordered for bespoke products, we will cancel your order and refund in full. The refund will be processed within 48 hours.

Payment

We offer secure online payment via worldpay and paypal. We are also happy to receive BACS payment so please either call us or email your order and we will supply you with the bank account details.

Data Privacy

Here at The Cheese Wedding Cake, we do not store any credit card details or share any data with 3rd parties. No credit card information is passed on to The Cheese Wedding Cake.

Please note it is your own responsibility if a parcel is left without a signature. We cannot be held responsible for any parcels not being delivered due to incorrect or insufficient address information.

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